Privacy Policy

iScale Media is a marketing agency serving auto detailing businesses, operated from Seattle, Washington. In this policy, "we," "us," and "iScale Media" mean the same thing. "You" means anyone who visits iscalemedia.com, submits an application, or becomes a client.

This policy covers iscalemedia.com and the forms, calls, and messages connected to it.

Information you give us. When you fill out our application form, book a call, or message us, we collect:

• •Your name and business name
• •Your email address
• •Your mobile phone number
• •Your city or service area
• •Details about your detailing business - how long you have operated, your current revenue range, what you are trying to fix

Information we collect automatically. When you visit the site, standard web data is collected: IP address, browser type, device type, pages viewed, time on page, and the source that referred you.

Information from clients. If you become a client, we also handle access to your advertising and CRM accounts, your ad creative, and campaign performance data. That data stays yours.

• •To review your application and decide whether we are a fit
• •To contact you about your application - by phone, email, or text
• •To schedule, confirm, and remind you about calls
• •To deliver services if you become a client, and report on results
• •To send you marketing about our own services, which you can stop at any time
• •To improve the site and understand which marketing works
• •To meet legal and accounting obligations

We do not use your information to train advertising models, build profiles for resale, or enrich third-party databases.

How you opt in. You provide your mobile number and check the SMS consent box on our application form at iscalemedia.com/apply. Checking that box is what gives us permission to text you. Consent is not a condition of purchasing anything.

What we send. Messages about your application and account, call scheduling and reminders, follow-ups on your inquiry, and promotional messages about our services.

How often. Message frequency varies. Most people receive no more than a few messages per month.

Cost. Message and data rates may apply. We do not charge you for messages - your mobile carrier may.

How to stop. Reply STOP to any message and we will stop texting you. You will get one confirmation that you have been unsubscribed, and nothing after that. Reply HELP for help, or email info@iscale-media.com.

Mobile opt-in data and consent are never shared. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the sharing described in section 6 specifically excludes text messaging originator opt-in data and consent - that information is not shared with anyone under any circumstances.

Carriers are not liable for delayed or undelivered messages.

We run advertising on Meta (Facebook and Instagram), so the site uses the Meta pixel and similar tools to measure which ads bring in applications. These tools set cookies and may report your activity on our site back to the ad platform.

You can block cookies in your browser settings. The site will still work. You can also control ad personalization in your Facebook, Instagram, and Google account settings. We honor Global Privacy Control (GPC) signals where required by law.

We do not sell your personal information. We share it only with vendors that help us run the business, and only as much as they need:

• •Go High Level - our CRM, where applications and conversations are stored
• •Typeform - the application form itself
• •Calendly - call scheduling
• •Stripe - payment processing for clients
• •Meta - advertising measurement
• •Squarespace - website hosting

We may also disclose information if the law requires it, to enforce our Terms of Service, or to protect someone's safety.

This section does not apply to SMS opt-in data. As stated in section 4, mobile opt-in data and consent are excluded from all sharing.

Application data is kept while we are in contact with you and for a reasonable period afterward in case you come back. Client records are kept for as long as required for tax and accounting purposes. You can ask us to delete your information sooner - see section 8.

Wherever you live, you can ask us to:

• •Tell you what information we hold about you
• •Correct anything that is wrong
• •Delete your information
• •Stop marketing to you, by any channel

Email info@iscale-media.com and we will handle it within 30 days. We will not charge you or make it difficult.

Under the California Consumer Privacy Act, California residents have the right to know what personal information is collected and how it is used, to request deletion, to correct inaccurate information, and to opt out of sale or sharing.

We do not sell or share personal information as those terms are defined by the CCPA, and we have not in the preceding 12 months. We will not discriminate against you for exercising any of these rights.

To make a request, email info@iscale-media.com with "Privacy Request" in the subject line.

We use reputable vendors, keep access limited to people who need it, and protect accounts with strong authentication. No system is perfectly secure, and we cannot promise otherwise. If a breach affects your information, we will tell you as required by law.

Our site and messages may link to other websites - Calendly, payment pages, and other service providers. Once you leave iscalemedia.com, their privacy policies apply, not ours.

Our services are for business owners. The site is not directed at anyone under 18 and we do not knowingly collect information from children. If you believe a child has given us information, email us and we will delete it.

If we change this policy we will update the date at the top of the page. Material changes affecting how we use your information will be communicated directly where we are able to reach you.

iScale Media - Seattle, Washington

Email: info@iscale-media.com

Privacy requests, data deletion, and opt-out requests all go to the email address above.