Terms of Service

iScale Media ("we," "us") provides marketing services to detailing businesses ("you," "client"). Depending on the package you purchase, services may include:

• •Meta (Facebook and Instagram) advertising campaign strategy, build, and ongoing management
• •Ad creative - scripting and editing from footage you supply
• •GoHighLevel CRM setup and follow-up automations
• •Google Business Profile optimization
• •Weekly optimization and performance reporting

The exact scope of your package is what was agreed on your setup call and reflected on your invoice or subscription. We may adjust our methods, tools, and tactics at our discretion so long as we continue delivering the agreed scope.

We offer a free 5-day trial to approved applicants. During the trial we build and run your campaign at no management fee. You are still responsible for your own ad spend, paid directly to Meta (see section 4).

The trial is limited to one per business. At the end of the trial you either start a paid subscription or the campaign is paused. If you do not start a paid subscription, you keep the assets we built for you and owe us nothing.

Our management fees start at $997 per month. Packages that include a build phase carry a higher first-month fee, disclosed to you before you pay. Your exact price is the price shown at checkout and on your invoice.

Recurring billing. Subscriptions bill automatically every month on the same calendar day as your first payment, to the payment method on file, until you cancel.

Payment processing. Payments are handled by Stripe. You authorize us to charge your payment method for all fees as they come due.

Failed payments. If a payment fails, we may retry it. If payment is not resolved within 5 days, we may pause your campaigns until the balance clears.

Price changes. We will give you at least 30 days' written notice before changing your recurring rate. If you don't accept the new rate, you may cancel under section 5.

Taxes. Fees are exclusive of any applicable taxes, which are your responsibility.

Ad spend is separate from our management fee and is never paid to us. You pay Meta directly from your own ad account using your own payment method. We recommend a minimum of $20–30 per day.

You control your ad spend and are solely responsible for it. We are not responsible for charges Meta bills to your account, and we do not refund ad spend under any circumstances. If you reduce spend below the recommended minimum, campaign performance will suffer and any performance guarantee is void (see section 7).

You may cancel at any time. However, you must give us written notice at least 24 hours before your next billing date.

Notice received less than 24 hours before your billing date will not stop that billing cycle from processing. The charge will go through, it is non-refundable, and your cancellation takes effect at the end of that paid period.

How to cancel. Email info@iscale-media.com from the address on your account, or send written notice to the contact in section 19. Include your business name and state clearly that you are cancelling. Your cancellation is effective when we receive it - not when you send it. A verbal cancellation, a comment, or an unanswered DM is not written notice. Email is.

What happens after you cancel. You keep full service through the end of the period you already paid for. We do not prorate or refund partial months. We will pause the campaigns we manage, and your territory exclusivity ends immediately - your city may be offered to another detailer.

Management fees are non-refundable once charged, except where the performance guarantee in section 7 applies or where required by law. This includes, without limitation:

• •Charges that process because you cancelled with less than 24 hours' notice
• •Partial months after a mid-cycle cancellation
• •Periods during which you chose not to use the service, did not respond to leads, or paused your own ad spend
• •Build or setup fees, once the build work has begun
• •Ad spend of any kind - that money went to Meta, not to us

Approved refunds are returned to the original payment method and typically post within 5–10 business days.

Where we have advertised a bookings guarantee - 10 bookings in 30 days or we work for free - it applies from the date your campaign goes live and is conditional on you meeting every one of the following:

• •You maintain the recommended ad spend of at least $20–30 per day, uninterrupted, for the full 30 days
• •You respond to inbound leads within a reasonable time - our standard is 5 minutes during business hours
• •You attend your setup call and supply the creative footage we request
• •You do not pause, edit, or restructure the campaigns we manage without our agreement
• •Your account remains in good standing with all fees paid
• •You claim the guarantee in writing within 14 days of the end of the 30-day period

"We work for free" means we continue managing your campaigns at no management fee until the 10-booking threshold is met. It is a service remedy, not an automatic cash refund. If you do not meet the conditions above, the guarantee does not apply.

While you are an active paying client in good standing, we will not take on a directly competing detailing business in your defined service area. Your territory is defined on your setup call. Exclusivity ends immediately if your subscription lapses, is cancelled, or is terminated.

Our work only produces results if you hold up your side. You agree to:

• •Respond to leads promptly and be genuinely available to take on the work we generate
• •Maintain your ad spend at the agreed level
• •Provide timely access, footage, approvals, and information we reasonably request
• •Operate a legitimate, properly licensed and insured detailing business
• •Ensure everything you give us - photos, video, testimonials, claims about your business - is accurate and yours to use
• •Comply with Meta's advertising policies and all applicable law

If you don't meet these obligations, we can't guarantee results, and any performance guarantee is void.

You retain ownership of the raw footage, logos, and brand assets you supply. We retain ownership of our templates, frameworks, campaign structures, and internal processes.

Ad creative we produce for you is licensed to you for use in your own marketing for as long as your account is in good standing, and you may keep and continue using the finished creative after cancellation.

You grant us permission to reference your business name, results, and campaign performance in our own marketing and case studies. If you'd rather we didn't, email us and we'll honor that.

To deliver the service you will grant us access to your Meta Business Manager, ad account, page, and any other platform required. You keep ownership of these accounts at all times. You are responsible for the security of your own credentials. We will only use access for the purpose of delivering your service, and we will not sell or share your business data with third parties beyond the platforms and tools required to run your campaigns.

If you have a billing issue, contact us first - most things get sorted the same day. Filing a chargeback or payment dispute for a charge that is valid under these terms is a breach of this agreement. We may respond to any dispute with your acceptance record, service logs, and campaign performance data, and we may suspend or terminate service and decline future business.

We may suspend or terminate your service, with notice where practical, if you fail to pay, breach these terms, ask us to run advertising that is false or unlawful, or behave abusively toward our team. If we terminate for convenience rather than for cause, we will refund the unused portion of the current billing period.

Our service depends on platforms we don't control - Meta, GoHighLevel, Google, Stripe, and others. Their policies, pricing, algorithms, approval decisions, and outages are outside our control. We are not liable for account restrictions, ad disapprovals, platform bans, cost increases, or service interruptions caused by these third parties. Your use of those platforms is also governed by their own terms.

No income guarantee. Results shown on our website, in testimonials, and in case studies are real results from specific clients. They are not a promise of what you will earn. Advertising results vary by market, season, pricing, service quality, competition, and how fast you respond to leads. Nothing on this site or in our materials is a guarantee of income or a specific number of jobs, except the limited performance guarantee in section 7.

Except for the guarantee in section 7, services are provided "as is" without warranties of any kind, express or implied.

To the maximum extent permitted by law, our total aggregate liability to you for any claim arising out of or relating to these terms or the services is limited to the total management fees you paid us in the three (3) months immediately preceding the event giving rise to the claim.

We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or lost business opportunity, even if advised of the possibility. Nothing in these terms limits liability that cannot be limited under applicable law.

We may update these terms from time to time. The "last updated" date at the top will change. Material changes affecting your billing, cancellation rights, or refund rights take effect no sooner than 30 days after we post them, and we will notify active clients by email. Continuing to use the service after that period means you accept the updated terms.

These terms are governed by the laws of the State of Washington, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in King County, Washington, and both parties consent to that venue. If any provision is found unenforceable, the rest of these terms remain in full effect.

These terms, together with your invoice or subscription confirmation, are the entire agreement between us and supersede any prior discussions.

The program. iScale Media operates an SMS messaging program for detailing business owners who apply to work with us. Messages we send include application updates, appointment scheduling and reminders, follow-ups on your inquiry, account and service notifications, and promotional messages about our services.

How you join. You join by entering your mobile number and checking the SMS consent box on our application form at iscalemedia.com/apply. That checkbox is optional and never pre-selected. Consent to receive text messages is not a condition of purchasing any goods or services - you can decline it and still apply and become a client.

Age requirement. You must be 18 years or older to consent to receive messages from us and to use our services.

Message frequency. Message frequency varies depending on where you are in the process. Most recipients receive no more than a few messages per month.

Cost. Message and data rates may apply. We do not charge you for text messages; your mobile carrier may charge you according to your plan.

How to stop. Text STOP to any message at any time to unsubscribe. You will receive a single confirmation that you have been unsubscribed, and no further messages after that. Text HELP for assistance, or contact us at info@iscale-media.com.

Carrier liability. Mobile carriers are not liable for delayed or undelivered messages. Delivery is subject to your carrier's network and to conditions outside our control.

How we handle the data behind this program - including our commitment that mobile opt-in data and consent are never shared with third parties - is described in our Privacy Policy.

iScale Media - Seattle, Washington

Email: info@iscale-media.com

Cancellations and refund requests must be sent in writing to the email address above.